SORIANÉ – Shipping Information

At SORIANÉ, every order is prepared with the utmost care, wrapped in our signature luxury packaging, and shipped securely to ensure it reaches you in perfect condition.

Processing Time

• All orders are hand-prepared and dispatched within 1–3 business days.

• During new launches or high-demand periods, processing may take slightly longer — we’ll always keep you informed.

  
  

Shipping Destinations

We proudly ship worldwide, including: United States • United Kingdom • Australia • Dubai (UAE) • Canada • Europe • Asia

Estimated Delivery Times

• United States & Canada: 7–15 business days

• United Kingdom & Europe: 7–12 business days

• Australia & New Zealand: 10–18 business days

• UAE / Middle East: 6–12 business days

• India: 6–12 business days

International delivery times may vary depending on customs clearance and local courier handling.

Tracking Your Order

Once your order ships, you will receive a tracking link via email/SMS. You can follow your parcel every step of the way.

Shipping Fees

Shipping rates are ABSOLUTELY FREE! We work with trusted carriers (BlueDart, DHL eCommerce, etc.) to ensure reliable international delivery at the best possible rates.

Customs & Duties

• Some countries may charge customs duties or import taxes.

• These charges (if applicable) are the responsibility of the customer.

• SORIANÉ does not influence or control customs policies of individual countries.

Packaging Excellence

Every SORIANÉ order includes:

• A luxury drawer-style box

• A velvet suede jewellery pouch

• A protective wrapping layer

• A branded card & care instructions

• Additional cushioning to ensure the jewellery arrives safely

Our packaging is intentionally designed to elevate your unboxing experience and ensure the piece stays protected during transit.

Lost, Stolen, or Damaged Packages

• If your parcel arrives damaged, please contact us within 48 hours with an unboxing video.

• If an unboxing video is not provided, we won’t be able to process damage claims (as per our return policy).

• For lost or stolen packages, we will help you file an investigation with the courier.

Change of Address

If you entered the wrong address, notify us within 12 hours. After an order is shipped, address changes are no longer possible.

SORIANÉ Promise

Each order is handled with meticulous care. From packaging to delivery, our mission is to offer an experience as luxurious and refined as our jewellery.

SORIANÉ – Product Care & Maintenance

Each SORIANÉ piece is designed to embody timeless elegance.To preserve its beauty, brilliance, and longevity, please follow these care guidelines:

1. Wear with Love

• Put on your jewellery after applying perfumes, lotions, oils, or body sprays.

• Avoid wearing your pieces during workouts, swimming, showers, or beach visits.

• Keep away from sweat, saltwater, humidity, and chemicals.

2. Storage Matters

• Always store your jewellery in the SORIANÉ suede velvet pouch or the drawer-style keepsake box provided.

• Keep each item individually stored to avoid scratches, tangles, or metal friction.

• Store in a dry, cool place away from direct sunlight.

3. Cleaning & Maintenance

• For daily care, gently wipe the piece with a soft, dry cloth after wearing.

• For deeper cleaning (Sterling Silver / 14K Gold Plated items):

  • Use a gentle silver polishing cloth.

  • Avoid water or liquid solutions unless specifically meant for jewellery care.

4. Protect Your Plating

(For Gold-Plated & Silver-Plated Pieces)

• Avoid chemical exposure — especially perfume, sanitizer, makeup, skincare, and hair products.

• Do not rub harshly; this can fade the plating over time.

• Remove jewellery before sleeping to prevent bending or breakage.

5. Special Care for Body & Anklet Chains

• Body chains and anklets are delicate by design.

• Do not pull or tug — always wear and remove gently.

• Keep them away from shoes, zippers, and rough fabrics that may cause snagging.

6. Sterling Silver (S925) Care

• Sterling silver may naturally oxidize over time — this is normal.

• Regular polishing will restore its shine instantly.

• Store in an airtight pouch to slow down oxidation.

7. Keep Water Away

• Water can weaken chains, tarnish metals, and dull stones.

• Always remove jewellery before washing hands, bathing, or swimming.

  
  

SORIANÉ Promise

Your jewellery has been crafted with intention, elegance, and meticulous attention to detail.With proper care, every SORIANÉ piece will remain a part of your wardrobe for years to come — as refined as the day it arrived.

SORIANÉ Return & Refund Policy

At SORIANÉ, every piece is crafted and packed with utmost care. To ensure a smooth and fair experience for all our customers, please read our return policy carefully.

1. Mandatory Unboxing Video Requirement

To request a return or replacement, you must record a clear, continuous unboxing video that shows:

• The unopened package

• The full unboxing process

• The product in hand immediately after opening

Important:

• If no unboxing video is provided, the return cannot be accepted.

• If the video is started after the product is already opened, the return cannot be accepted.

• If the product appears damaged or broken without a proper unboxing video, the return will be declined.

This policy helps us avoid misuse and ensures fairness to every customer.

2. Return Eligibility – 7 Days Only

Returns are accepted within 7 days from the date of delivery.

Items eligible for return must be:

• Unused and unworn

• In original condition

• Returned with all original packaging

After 7 days, returns cannot be accepted under any circumstances.

3. Customer-Paid Return Shipping

If your return is approved:

• The customer is responsible for the return shipping charges.

• Shipping fees paid during purchase are non-refundable.

4. Non-Returnable Items

For hygiene and safety reasons, SORIANÉ does not accept returns for:

• Belly chains

• Body chains

• Earrings / Ear cuffs

• Any item that shows signs of wear

5. Refund Processing

Once we receive and inspect the returned item:

• Approved refunds will be issued within 5–7 business days.

• Refunds will be credited back to the original payment method.

If the item is found to be used, damaged (without proof), or returned without full packaging, the refund will be denied.